Heating Oil FAQs

Yes, our minimum delivery of heating oil is 100 gallons. Any delivery under 100 gallons comes with an additional fee of $50.

Currently, all deliveries are cash on delivery (COD). Paying by cash, credit card, or check is available. Please note that check payments require a hold of an equal amount on a credit card, allowing us to maintain low, competitive rates for you.

Don’t worry. We provide a same-day delivery option at an additional charge. If you need us to restart your system, the delivery driver can prime your burner (depending on the type of unit) for a fee. Someone must be at home at the time of delivery for us to provide this service. If the driver is unable to start your unit, contact us for service.

A service technician can come out and prime your unit for a fee.

We aim for next-day deliveries. At times, depending on the weather, it may take up to three days. Call us and one of our customer service representatives can tell you what our current schedule is.

Yes. We do require that all oil tanks be inspected by the driver at no charge on your first delivery, or if your last delivery was more than 12 months ago. An adult (age 18 or older) must be present.

Tank inspections are for safety. We check the integrity of the tank to ensure it hasn’t been compromised. An adult (age 18 or older) must be home for the inspection.

Talk with one of our professional service representatives about your replacement options. This does require a site visit, and someone age 18 or older must be present. 

If your oil tank or line was replaced by someone other than a representative of Charlton Oil & Propane Company, we need a copy of the approved permit and we’ll still require a tank inspection prior to adding oil.

Call our office. We provide 24/7 on-call service for our delivery drivers.

No. We keep our costs low for everyone.

Yes. You must qualify for their program and apply through their office. For details, go to our Customer Resources page.